Refund policy
Refund Policy
Thank you for choosing SCreations. We are committed to providing high-quality, personalized products made to your specifications.
SNOWGLOBE TUMBLERS ONLY
Please be advised that air bubbles within the cup, which can occur as a natural result of the shipping process, are not grounds for replacement. These bubbles are considered an inevitable aspect of the shipping and handling process.
We do not accept any refund's, cancelations or returns after your order has been placed as you are ordering a custom product made specifically for you
Please note the following policy regarding custom orders:
No Refunds on Custom Orders
Due to the personalized nature of custom products, all sales are final. Once an order is placed and work has begun, we do not offer refunds, exchanges, or cancellations.
Order Accuracy
We encourage customers to double-check all custom details before submitting their order. We create your product based on the information provided at the time of purchase.
Damaged or Defective Items
If your item arrives damaged or with a manufacturing defect, please contact us within 48 hours of receiving your order. We may offer a replacement or repair at our discretion. Proof of damage (e.g., photos) will be required.
Unfortunately, we cannot accept returns on sale items or gift cards.
Contact Us
If you have any questions about your order or our policy, please don’t hesitate to reach out to us at:
📧 sccreationss@gmail.com
We appreciate your understanding and support of our small business!